Upstream BPO

Upstream BPO is a Kuala Lumpur, Malaysia-based business process outsourcing and customer care provider founded in 2014. The company operates from its headquarters in Bukit Damansara and lists an additional office in Kuala Lumpur Sentral. Its profile lists a workforce of 1,000 employees or more.

Commercial details on the profile include a minimum project budget of $1,000 to $10,000 and an average hourly rate of $8. Upstream BPO serves startups, small businesses, medium businesses, and enterprise or corporate clients. The company states that it has retained a majority of its clients for more than five years.

The agency provides BPO, call center, HR outsourcing, and outsourced customer support services. Its customer experience channels include calls, live chat, WhatsApp, social care, and email. Listed call center capabilities include appointment setting, B2B services, healthcare call centers, inbound support, telemarketing, and third-party verification.

Its back-office and BPO expertise includes data entry, document digitization, logistics, marketing, medical billing, research, supply chain support, catalog management, claims processing, document verification, transaction processing, virtual assistance, and finance and accounting functions. Accounting capabilities include audit accounting, bookkeeping, fiduciary accounting, financial accounting, forensic accounting, management accounting, payroll, and tax preparation. HR outsourcing expertise includes staffing.

Upstream BPO lists experience in automotive, energy and mining, gaming, gambling, government, health care, hospitality, media and communications, luxury, and real estate. Representative clients listed on the profile include Changi Travel Services, Honeywell, Grab, TADA, Shell, Senoko Energy, HP, Ninja Van, Cainiao, and Best Express.

The profile shows a 5.0 Google rating based on three reviews. One Google reviewer characterized Upstream BPO as an exceptional workplace with a positive, supportive culture and no politics or drama.