Mystrika
CALLMARK Solutions is a Malaysian call center agency that combines 13 years of expertise with AI to deliver fully managed customer engagement. The agency designs end-to-end call flows, crafts scripts, and handles omni-channel inbound and outbound outreach. It serves startups, small businesses, medium businesses, and enterprise clients across industries like eCommerce, electronics, and automotive.
CALLMARK Solutions Sdn Bhd is a Malaysian call center agency founded in 2011 with a team of 100 to 249 employees. The agency combines over 13 years of call center expertise with artificial intelligence to deliver fully managed, done-for-you customer engagement. It designs end-to-end call flows, crafts high-impact scripts, enriches and profiles prospects, and handles omni-channel inbound and outbound outreach.
The agency operates with a minimal budget of $1,000 to $10,000 and requires clients to inquire for hourly rates. Its headquarters is located in Petaling Jaya, Malaysia. CALLMARK Solutions serves a wide range of client types including startups, small businesses, medium businesses, and enterprise or corporate organizations.
CALLMARK Solutions offers call center services that integrate an AI Voice Bot working 24/7 on routine inquiries. The bot captures caller details, routes payments, and sends instant summaries, while trained human agents manage escalations, audit performance, and refine scripts in real time. The agency provides seamless escalation of complex calls to specialists, quality and SLA ownership through daily coaching and transparent dashboards, continuous improvement via human feedback loops, and a scalable model for peaks, product launches, or geographic expansion.
The agency serves industries such as eCommerce, electronics, energy and mining, corporate services, consumer goods, delivery and takeaway, automotive, AI, construction, and education. Notable clients include Maybank, FedEx, Shell, Samsung, SAP, Epicor, Hitachi, NEC, HP, and Acer.
Google reviews give CALLMARK Solutions a rating of 4.4 out of 5 based on 21 reviews. Clients describe the team as professional, dedicated, proactive, and flexible. Reviewers consistently recommend the agency for its excellent communication, supportive partnership, and ability to deliver great results.
The agency's portfolio includes work with major global brands across multiple sectors. Its AI-enhanced approach and scalable model make it suitable for businesses looking to improve customer touchpoints while freeing internal teams to focus on growth.
Services
- Call Centers
Industries Served
Team Size
Pros
- Professional and dedicated team with proactive communication
- Flexible and supportive partnership approach
- Consistently delivers great results and high-quality call center support
Client Review Analysis
Google reviews highlight professionalism, dedication, proactive support, and excellent results. Clients consistently recommend the agency for its responsive and flexible service.