Mystrika
SRG Asia Pacific is a leader in business process outsourcing (BPO) solutions, emphasizing meaningful relationships between businesses and their customers. Since 1996, the firm offers contact center operations, IT and data management, and customer interaction services. The firm integrates global best practices with a focus on employee-first culture.
SRG Asia Pacific is a business process outsourcing (BPO) firm founded in 1996 and headquartered in Kuala Lumpur, Malaysia. The agency employs between 500 and 999 people and operates with a minimum project budget of $10,000 to $25,000, with hourly rates available upon inquiry. The firm positions itself as a leader in BPO solutions, focusing on building meaningful relationships between businesses and their customers.
The agency offers a range of services including contact center operations, IT and data management, and customer interaction services. Under its IT services expertise, SRG Asia Pacific provides IT outsourcing. The firm integrates global best practices and adopts advanced technologies such as artificial intelligence and robotics to meet evolving client needs.
SRG Asia Pacific serves clients across various sectors, with notable clients including astro, ReMark, and DAIKIN. The agency emphasizes an employee-first culture, aiming to create a supportive environment that enhances client satisfaction. Its strategic location at Plaza Sentral provides easy access to public transport.
Google reviews for SRG Asia Pacific are mixed. Positive reviews highlight helpful and friendly HR teams during internships and a good first-day experience. However, several negative reviews cite delayed statutory contributions (EPF, SOCSO, EIS), favoritism and lack of transparency in management, and HR prioritizing social media content over employee welfare. The overall Google rating is 4.2 out of 5.0 from 263 reviews.
The agency has over 16 years of industry experience and claims a commitment to transparency, community engagement, and continuous improvement. Portfolio images are not publicly available on the profile, but the firm states it uses AI and robotics to deliver advanced solutions.
Services
- BPO
- IT Outsourcing
Team Size
Pros
- Employee-first culture fostering supportive environment
- Strategic location with easy access to public transport
Cons
- Delayed statutory contributions (EPF, SOCSO, EIS)
- Favoritism and lack of transparency in management
- HR department prioritizes social media content over employee welfare
Client Review Analysis
Mixed reviews: positive internship experiences but significant complaints about management, favoritism, and HR practices.