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Compare Upstream BPO vs SRG ASIA PACIFIC

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
Upstream BPO Agency logo

Upstream BPO

BPO & Outsourced Support Website

Upstream BPO is a Kuala Lumpur-based customer care and business process outsourcing provider founded in 2014. Its services include multichannel customer support, call center operations, back-office outsourcing, accounting support, and HR staffing.

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SRG ASIA PACIFIC Agency logo

SRG ASIA PACIFIC

BPO & Outsourced Support Website

SRG Asia Pacific is a leader in business process outsourcing (BPO) solutions, emphasizing meaningful relationships between businesses and their customers. Since 1996, the firm offers contact center operations, IT and data management, and customer interaction services. The firm integrates global best practices with a focus on employee-first culture.

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Feature Comparison

Attribute Upstream BPO SRG ASIA PACIFIC
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +0.8 higher
Location Kuala Lumpur, Malaysia Kuala Lumpur, Malaysia
Services
  • BPO
  • Call Centers
  • HR Outsourcing
  • Outsourced Customer Support
  • Accounting Services
  • Back Office Outsourcing
  • IT Outsourcing
  • BPO
  • Call Centers
  • HR Outsourcing
  • Outsourced Customer Support
  • Accounting Services
  • Back Office Outsourcing
  • IT Outsourcing
Industries
Automotive Energy & Mining Gaming Gambling Government Health Care Hospitality Media & Communications Luxury Real Estate
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Pros
  • Provides multichannel customer care across calls, live chat, WhatsApp, social care, and email.
  • Has a 1,000-plus employee team and reports retaining a majority of clients for more than five years.
  • Employee-first culture fostering supportive environment
  • Strategic location with easy access to public transport
Cons -
  • Delayed statutory contributions (EPF, SOCSO, EIS)
  • Favoritism and lack of transparency in management
  • HR department prioritizes social media content over employee welfare
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