Compare Contact Center Grupo vs Upstream BPO

Side-by-side comparison of features, pricing, services, ratings and more.

Contact Center Grupo

BPO & Outsourced Support Website

Contact Center Grupo SAS is a business process outsourcing company headquartered in Bogota, Colombia. It provides contact and call center services, software factory, body shopping, and telecommunications solutions. The company was founded in 2009 and employs 250-499 people.

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Winner

Upstream BPO

BPO & Outsourced Support Website

Upstream BPO is a Kuala Lumpur-based customer care and business process outsourcing provider founded in 2014. Its services include multichannel customer support, call center operations, back-office outsourcing, accounting support, and HR staffing.

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Feature Comparison

Attribute	Contact Center Grupo	Upstream BPO
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.6 higher
Location	Bogota, Colombia	Kuala Lumpur, Malaysia
Services	Call Centers Contact Center Services Software Factory Body Shopping Telecommunications Solutions BPO HR Outsourcing Outsourced Customer Support Accounting Services Back Office Outsourcing	Call Centers Contact Center Services Software Factory Body Shopping Telecommunications Solutions BPO HR Outsourcing Outsourced Customer Support Accounting Services Back Office Outsourcing
Industries	IT Marketing Fintech	Automotive Energy & Mining Gaming Gambling Government Health Care Hospitality Media & Communications Luxury Real Estate
Pros	Google rating of 4.4 out of 5 from 17 reviews, with reviewers praising the work environment Over 20 years of experience with telephone services, web-based applications, and enterprise ISDN networks Broad BPO service set covering call centers, software factory, staffing, and telecommunications	Provides multichannel customer care across calls, live chat, WhatsApp, social care, and email. Has a 1,000-plus employee team and reports retaining a majority of clients for more than five years.
Cons	One Google review alleges favoritism, late payments, and disputed sales commissions	-
Website	Visit Site	Visit Site

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