Compare Upstream BPO vs Dyalogo

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Upstream BPO

BPO & Outsourced Support Website

Upstream BPO is a Kuala Lumpur-based customer care and business process outsourcing provider founded in 2014. Its services include multichannel customer support, call center operations, back-office outsourcing, accounting support, and HR staffing.

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Dyalogo

BPO & Outsourced Support Website

Colombian call center technology and services company founded in 2003. Delivers call center software, monitoring, and automated reporting with more than 1,000 projects installed nationally and internationally. Holds the IT Mark quality certification from the ESI Center of Spain.

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Feature Comparison

Attribute	Upstream BPO	Dyalogo
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +0.8 higher
Location	Kuala Lumpur, Malaysia	Bogota, Colombia
Services	BPO Call Centers HR Outsourcing Outsourced Customer Support Accounting Services Back Office Outsourcing	BPO Call Centers HR Outsourcing Outsourced Customer Support Accounting Services Back Office Outsourcing
Industries	Automotive Energy & Mining Gaming Gambling Government Health Care Hospitality Media & Communications Luxury Real Estate	-
Pros	Provides multichannel customer care across calls, live chat, WhatsApp, social care, and email. Has a 1,000-plus employee team and reports retaining a majority of clients for more than five years.	First Colombian company to sell call center technology, holding the IT Mark quality certification from the ESI Center of Spain More than 1,000 call center projects installed nationally and internationally since 2003 Process standards aligned with CMMI, ISO 27000, and Ten Square
Cons	-	One Google reviewer reported difficulty reaching the call center by phone
Website	Visit Site	Visit Site

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