Mystrika
Contact Center Grupo SAS is a business process outsourcing company headquartered in Bogota, Colombia. It provides contact and call center services, software factory, body shopping, and telecommunications solutions. The company was founded in 2009 and employs 250-499 people.
Contact Center Grupo SAS is a business process outsourcing (BPO) company headquartered in Bogota, Colombia, operating under the tagline "Professional communication with your clients." Founded in 2009, the company describes its mission as providing innovative, efficient, and cost-effective solutions and believes technology can transform communication with customers and partners. The firm employs between 250 and 499 people.
Its headquarters are located at Cra 21 # 164-39, Barrio Toberin, Bogota, 111611, Colombia, with a company website at https://ccgltda.com/. Contact Center Grupo maintains profiles on Facebook, LinkedIn, Instagram, and YouTube. The minimum budget and average hourly rate are not published; the DesignRush profile lists both as inquire.
The agency specializes in business process outsourcing, offering comprehensive contact and call center services, a software factory, body shopping (staff augmentation), and telecommunications solutions. The profile cites more than 20 years of experience helping companies use telephone services, web-based applications, and enterprise ISDN networks. Its stated strategic advantage is the delivery of integrated services across multiple contact channels.
DesignRush lists Contact Center Grupo clients in the IT, marketing, and fintech industries. Typical engagements include outsourced customer communication, software development, personnel staffing, and telecom infrastructure projects.
The company holds a Google rating of 4.4 out of 5 from 17 reviews. Positive reviewers highlight an excellent work environment, growth opportunities, and strong teamwork, while one critical review alleges favoritism, late payments, and disputed commission handling.
Services
- Call Centers
- Contact Center Services
- Software Factory
- Body Shopping
- Telecommunications Solutions
Industries Served
Team Size
Pros
- Google rating of 4.4 out of 5 from 17 reviews, with reviewers praising the work environment
- Over 20 years of experience with telephone services, web-based applications, and enterprise ISDN networks
- Broad BPO service set covering call centers, software factory, staffing, and telecommunications
Cons
- One Google review alleges favoritism, late payments, and disputed sales commissions
Client Review Analysis
Google rating of 4.4 from 17 reviews; positive reviewers praise the work environment and growth opportunities, while one negative review cites favoritism and payment issues.