STARTEK

STARTEK is a global business process outsourcing (BPO) and call center provider founded in 1987. The agency describes itself as "The New Age of Customer Experience," focusing on tech-enabled and human-assisted digital solutions that help clients build emotional connections with their customers. STARTEK's approach involves analyzing customer interactions across multiple channels to drive digital transformation and revenue growth.

The agency is headquartered in Greenwood Village, Colorado, with additional offices in Lynchburg, Virginia; Manchester, Liverpool, and Edinburgh in the United Kingdom; and Melbourne, Australia. STARTEK employs over 1,000 people and has a minimum project budget of $1,000 to $10,000 with an average hourly rate of $25. The company was founded in 1987, giving it more than three decades of industry experience.

STARTEK's core services include BPO and call center operations. Under back office outsourcing expertise, the agency offers virtual assistant support. Its call center expertise covers B2B services and virtual receptionist solutions. The agency serves clients in software and IT services, corporate services, HR, and automotive industries, targeting medium businesses and enterprise or corporate clients.

The agency's client portfolio includes notable names such as Flair Airlines, Telkom, and Mercedes-Benz. These engagements suggest STARTEK has experience handling large-scale outsourcing contracts for well-known brands across different sectors.

Google reviews for STARTEK are limited, with only four reviews contributing to a rating of 2.3 out of 5. Two published reviews are negative: one criticizes the agency for poorly trained support staff, and another alleges a lack of diversity in hiring practices. No positive Google reviews are present on the profile.

STARTEK's long history and global presence position it as a large-scale BPO provider, but the negative review sentiment and lack of positive feedback may be a concern for potential clients evaluating the agency.