Compare Optima Communications International Inc vs Nordia Inc.

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Nordia Inc.

BPO & Outsourced Support Website

Nordia is Canada's largest provider of customer service solutions, operating 12 centres across B.C., Ontario, Quebec, and New-Brunswick. Services include customer support, sales and loyalty, directory assistance, teleconferencing, and technology-assisted relay services.

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Feature Comparison

Attribute	Optima Communications International Inc	Nordia Inc.
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +2.0 higher	-
Location	Toronto, Canada	Laval, Montreal, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Sales and Loyalty Directory Assistance Teleconferencing Technology-Assisted Relay Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Sales and Loyalty Directory Assistance Teleconferencing Technology-Assisted Relay Services
Industries	Corporate Services Consumer Goods Finance Fintech Insurance	IT Commercial Financial
Pros	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada	Canada's largest customer service solutions provider Operates 12 centres across four provinces 86% employee recommendation rate
Cons	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists	-
Website	Visit Site	Visit Site

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