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Compare Optima Communications International Inc vs Select Call Centre

Side-by-side comparison of features, pricing, services, ratings and more.

Optima Communications International Inc Agency logo

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Winner
Select Call Centre Agency logo

Select Call Centre

BPO & Outsourced Support Website

Select Call Centre has served the North American market for over 50 years, providing remote reception and inbound call handling. It serves industries including oil and gas, medical services, transportation, and food services. The company also facilitates work alone, journey management, and other safety protocols.

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Feature Comparison

Attribute Optima Communications International Inc Select Call Centre
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +3.0 higher
Location Toronto, Canada Edmonton, Canada
Services
  • Call Centers
  • BPO
  • Customer Support
  • Back Office Outsourcing
  • Research
  • Claims Processing
  • Finance & Accounting Function
  • Inbound
  • Outbound
  • Telemarketing
  • B2B
  • Call Centers
  • BPO
  • Customer Support
  • Back Office Outsourcing
  • Research
  • Claims Processing
  • Finance & Accounting Function
  • Inbound
  • Outbound
  • Telemarketing
  • B2B
Industries
Corporate Services Consumer Goods Finance Fintech Insurance
IT Tourism Healthcare Oil and Gas Medical Transportation Food Services Small and Medium Enterprises
Pros
  • Long-standing client relationships with 15-20 core clients averaging 15 years tenure
  • 100% of staff located within Canada
  • Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
  • Professional and friendly staff
  • Proactive customer service on both admin and operator sides
  • Suitable for small, medium, and large companies
Cons
  • Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
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