Compare Optima Communications International Inc vs Concert8

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Concert8

Business, Financial & Professional Services Website

Concert8 is a business process outsourcing provider with headquarters in Vancouver, Canada and an operations center in Manila, Philippines. The company focuses on customer support, call center, and accounting services. It emphasizes a thorough recruitment process to match agents to client programs.

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Feature Comparison

Attribute	Optima Communications International Inc	Concert8
Category	BPO & Outsourced Support	Business, Financial & Professional Services
Rating	Winner +2.0 higher	-
Location	Toronto, Canada	Richmond, British Columbia, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Accounting	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Accounting
Industries	Corporate Services Consumer Goods Finance Fintech Insurance	IT Financial Small Business
Pros	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada	Thorough recruitment process with extensive interviews and testing International reach with operations in Canada and Philippines Competitive cost structure for BPO services
Cons	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists	-
Website	Visit Site	Visit Site

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