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Compare Optima Communications International Inc vs Neoterik HR Solutions

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
Optima Communications International Inc Agency logo

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Neoterik HR Solutions Agency logo

Neoterik HR Solutions

BPO & Outsourced Support Website

Neoterik HR Solutions is an HR outsourcing firm founded in 2019. It provides talent management, compliance, and HR process modernization for startups to medium-sized organizations. The company offers a complimentary clarity call and discovery session to create a roadmap for clients.

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Feature Comparison

Attribute Optima Communications International Inc Neoterik HR Solutions
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +2.0 higher
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Location Toronto, Canada Airdrie Alberta, Calgary, T4B 5G8, Canada
Services
  • Call Centers
  • BPO
  • Customer Support
  • Back Office Outsourcing
  • Research
  • Claims Processing
  • Finance & Accounting Function
  • Inbound
  • Outbound
  • Telemarketing
  • B2B
  • HR Outsourcing
  • Call Centers
  • BPO
  • Customer Support
  • Back Office Outsourcing
  • Research
  • Claims Processing
  • Finance & Accounting Function
  • Inbound
  • Outbound
  • Telemarketing
  • B2B
  • HR Outsourcing
Industries
Corporate Services Consumer Goods Finance Fintech Insurance
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Pros
  • Long-standing client relationships with 15-20 core clients averaging 15 years tenure
  • 100% of staff located within Canada
  • Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
  • Offers a complimentary clarity call and discovery session
  • Adaptable to client needs based on listening
Cons
  • Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
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