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Compare Etech vs Hegg Accounting

Side-by-side comparison of features, pricing, services, ratings and more.

Etech Agency logo

Etech

Business, Financial & Professional Services Website

Etech Global Services is a contact center and BPO provider founded in 2003, offering inbound and outbound customer care, technical support, back office support, email, live chat, quality monitoring and analytics, and software development. The company operates eight contact centers with more than 3,000 employees and manages more than 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations each year across more than 47 client partnerships. Headquartered in Nacogdoches, Texas, Etech has five U.S. sites, one nearshore site, and two offshore sites.

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Winner
Hegg Accounting Agency logo

Hegg Accounting

Business, Financial & Professional Services Website

Hegg Accounting is an accounting firm in Madison, Wisconsin offering small business tax services, tax planning and preparation, payroll, bookkeeping, and other accounting services. Founded in 1977, the firm combines traditional financial management with modern accounting systems and technology.

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Feature Comparison

Attribute Etech Hegg Accounting
Category Business, Financial & Professional Services Business, Financial & Professional Services
Rating
Winner +1.0 higher
Location Nacogdoches, Texas, United States Madison, Wisconsin, United States
Services
  • BPO
  • Call Centers
  • Customer Support
  • Business Consulting
  • Inbound customer care
  • Outbound customer care
  • Technical support
  • Email support
  • Live chat
  • Back office support
  • Quality monitoring and analytics
  • Software development
  • Healthcare call centers
  • Accounting
  • BPO
  • Call Centers
  • Customer Support
  • Business Consulting
  • Inbound customer care
  • Outbound customer care
  • Technical support
  • Email support
  • Live chat
  • Back office support
  • Quality monitoring and analytics
  • Software development
  • Healthcare call centers
  • Accounting
Industries
Corporate Services Finance Fintech Food and Beverage Health Care Hospitality Manufacturing
Financial Small business Real estate
Pros
  • More than 3,000 employees and eight contact centers across U.S., nearshore, and offshore locations
  • Reports managing more than 100 million voice interactions and 20 million chat and email interactions annually
  • Award-winning operations, including Stevie Awards, Customer Contact Week Excellence Awards, and CCW Excellence BPO of the Year
  • Knowledgeable, attentive to detail, and responsive to client questions
  • Long-term client relationships spanning more than 20 years
  • Quick turnaround on services
Cons
  • Some public Google reviews complain about unsolicited telemarketing calls and a caller posing as a customer service representative
  • One Google review reported an unprofessional attitude during a phone call
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