Mystrika
Etech Global Services is a contact center and BPO provider founded in 2003, offering inbound and outbound customer care, technical support, back office support, email, live chat, quality monitoring and analytics, and software development. The company operates eight contact centers with more than 3,000 employees and manages more than 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations each year across more than 47 client partnerships. Headquartered in Nacogdoches, Texas, Etech has five U.S. sites, one nearshore site, and two offshore sites.
Etech Global Services is a contact center and BPO provider founded in 2003 in Nacogdoches, Texas, operating under the tagline "Growth Through Servant Leadership." It began with 400 employees and a single contact center and has grown to more than 3,000 employees across eight state-of-the-art contact centers, including five U.S., one nearshore, and two offshore locations, all without mergers or acquisitions.
The company offers inbound and outbound customer care, email and live chat support, quality monitoring and analytics, technical support, back office support, and software development. It lists healthcare call centers, inbound, and outbound as areas of call center expertise. Etech reports more than 47 company partnerships and handles upward of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.
Etech's client base spans small businesses, medium businesses, and enterprise or corporate organizations. Its listed industries include corporate services, finance, fintech, food and beverage, health care, hospitality, and manufacturing, and its client work covers fintech, retail, and hospitality engagements.
On commercial terms, Etech's minimal project budget is $10,000 - $25,000, and its average hourly rate is $45. The company maintains its headquarters at 1903 Berry Drive in Nacogdoches, Texas, with additional locations in San Antonio, Texas, and Vadodara, India. Awards on the profile include the 2019 Best BPO/KPO Company, multiple Customer Contact Week Excellence Awards, Stevie Awards for Sales and Customer Service, GESIA Best Call Center or BPO Company, the CCW Excellence Award for BPO of the Year in 2023, and recognition from Forbes as one of America's Best Mid-Size Employers.
The DesignRush profile shows Google-sourced reviews with a 3.3 out of 5 average based on 63 reviews. Some posted reviews raise concerns about unsolicited telemarketing calls and a caller posing as a customer service representative, while one review notes that the facility is not open to the public. No DesignRush client review score appears on the profile.
Services
- BPO
- Call Centers
- Customer Support
- Business Consulting
- Inbound customer care
- Outbound customer care
- Technical support
- Email support
- Live chat
- Back office support
- Quality monitoring and analytics
- Software development
- Healthcare call centers
Industries Served
Team Size
Pros
- More than 3,000 employees and eight contact centers across U.S., nearshore, and offshore locations
- Reports managing more than 100 million voice interactions and 20 million chat and email interactions annually
- Award-winning operations, including Stevie Awards, Customer Contact Week Excellence Awards, and CCW Excellence BPO of the Year
Cons
- Some public Google reviews complain about unsolicited telemarketing calls and a caller posing as a customer service representative
Client Review Analysis
Google-sourced reviews show a 3.3 out of 5 average from 63 reviews, with several complaints about unsolicited calls and caller conduct.