Compare Etech vs ARDEM Incorporated

Side-by-side comparison of features, pricing, services, ratings and more.

Etech

Business, Financial & Professional Services Website

Etech Global Services is a contact center and BPO provider founded in 2003, offering inbound and outbound customer care, technical support, back office support, email, live chat, quality monitoring and analytics, and software development. The company operates eight contact centers with more than 3,000 employees and manages more than 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations each year across more than 47 client partnerships. Headquartered in Nacogdoches, Texas, Etech has five U.S. sites, one nearshore site, and two offshore sites.

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Winner

ARDEM Incorporated

Business, Financial & Professional Services Website

ARDEM Incorporated is a strategic outsourcing partner providing automated business solutions. It partners with well-established companies and state/federal agencies. Founded in 2004, the company has 250-499 employees.

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Feature Comparison

Attribute	Etech	ARDEM Incorporated
Category	Business, Financial & Professional Services	Business, Financial & Professional Services
Rating		Winner +1.7 higher
Location	Nacogdoches, Texas, United States	Hillsborough Township, New Jersey, United States
Services	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers Accounting	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers Accounting
Industries	Corporate Services Finance Fintech Food and Beverage Health Care Hospitality Manufacturing	Transportation & Logistics Retail Finance Insurance Manufacturing
Pros	More than 3,000 employees and eight contact centers across U.S., nearshore, and offshore locations Reports managing more than 100 million voice interactions and 20 million chat and email interactions annually Award-winning operations, including Stevie Awards, Customer Contact Week Excellence Awards, and CCW Excellence BPO of the Year	Responsive communication and project management High quality of work with impressive turnaround times Friendly and honest throughout the process
Cons	Some public Google reviews complain about unsolicited telemarketing calls and a caller posing as a customer service representative	-
Website	Visit Site	Visit Site

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