Compare Etech vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

Etech

Business, Financial & Professional Services Website

Etech Global Services is a contact center and BPO provider founded in 2003, offering inbound and outbound customer care, technical support, back office support, email, live chat, quality monitoring and analytics, and software development. The company operates eight contact centers with more than 3,000 employees and manages more than 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations each year across more than 47 client partnerships. Headquartered in Nacogdoches, Texas, Etech has five U.S. sites, one nearshore site, and two offshore sites.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	Etech	Horatio
Category	Business, Financial & Professional Services	BPO & Outsourced Support
Rating		Winner +1.7 higher
Location	Nacogdoches, Texas, United States	New York City, New York, United States
Services	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers
Industries	Corporate Services Finance Fintech Food and Beverage Health Care Hospitality Manufacturing	Corporate Services Finance HR
Pros	More than 3,000 employees and eight contact centers across U.S., nearshore, and offshore locations Reports managing more than 100 million voice interactions and 20 million chat and email interactions annually Award-winning operations, including Stevie Awards, Customer Contact Week Excellence Awards, and CCW Excellence BPO of the Year	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	Some public Google reviews complain about unsolicited telemarketing calls and a caller posing as a customer service representative	-
Website	Visit Site	Visit Site

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