Compare Etech vs HighCloud Solutions

Side-by-side comparison of features, pricing, services, ratings and more.

Etech

Business, Financial & Professional Services Website

Etech Global Services is a contact center and BPO provider founded in 2003, offering inbound and outbound customer care, technical support, back office support, email, live chat, quality monitoring and analytics, and software development. The company operates eight contact centers with more than 3,000 employees and manages more than 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations each year across more than 47 client partnerships. Headquartered in Nacogdoches, Texas, Etech has five U.S. sites, one nearshore site, and two offshore sites.

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Winner

HighCloud Solutions

IT Services & Technology Consulting Website

HighCloud Solutions is a St. Paul, Minnesota-based technology firm founded in 2015 that provides HR outsourcing and IT services. The agency focuses on staffing and on using technology to improve operational efficiency and productivity for its clients.

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Feature Comparison

Attribute	Etech	HighCloud Solutions
Category	Business, Financial & Professional Services	IT Services & Technology Consulting
Rating		Winner +1.7 higher
Location	Nacogdoches, Texas, United States	St. Paul, Minnesota, United States
Services	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers HR Outsourcing IT Services Staffing	BPO Call Centers Customer Support Business Consulting Inbound customer care Outbound customer care Technical support Email support Live chat Back office support Quality monitoring and analytics Software development Healthcare call centers HR Outsourcing IT Services Staffing
Industries	Corporate Services Finance Fintech Food and Beverage Health Care Hospitality Manufacturing	IT Fintech
Pros	More than 3,000 employees and eight contact centers across U.S., nearshore, and offshore locations Reports managing more than 100 million voice interactions and 20 million chat and email interactions annually Award-winning operations, including Stevie Awards, Customer Contact Week Excellence Awards, and CCW Excellence BPO of the Year	Google reviewers describe a strong, flexible work culture. Reviewers highlight opportunities to learn and work on cutting-edge technology projects. Onboarding is described as fair and transparent in Google reviews.
Cons	Some public Google reviews complain about unsolicited telemarketing calls and a caller posing as a customer service representative	-
Website	Visit Site	Visit Site

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