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Kim's Answering Service, Inc. is a locally owned and operated telephone answering service founded in 1967. The company offers personalized and professional call handling to the entire professional industry. Supervised operators are trained to manage all types of calls and relay them per on-call instructions.
Kim's Answering Service, Inc. is a locally owned and operated telephone answering service founded in 1967. The company is headquartered in Fort Worth, Texas, and serves businesses across the United States. With under 49 employees, the agency focuses on providing personalized and professional call handling to a wide range of professional industries.
The agency uses one of the industry's top leasing networks for call handling and message distribution. Supervised operators are trained to manage all types of calls and relay them according to each client's on-call instructions. Kim's Answering Service offers both phone answering services and call center capabilities.
The company serves clients in consumer goods, corporate services, finance, and retail industries. Its client base consists primarily of small and medium businesses. The agency has maintained long-term relationships, with some clients using its services for over 20 years.
Google reviews give Kim's Answering Service a 4.2 rating based on 29 reviews. Positive feedback highlights the team's professionalism, reliability, and quick resolution of any issues. One reviewer noted that after a negative experience, the agency addressed the problem and implemented training improvements, resulting in a positive outcome.
The agency's portfolio includes work with retail, corporate services, and finance clients. While specific project results are not detailed on the profile, the longevity of client relationships suggests consistent service quality. Kim's Answering Service continues to operate as a neighborhood business that listens to client feedback and adapts its training strategies accordingly.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Professional and reliable service for over 20 years according to long-term clients.
- Quick issue resolution and responsive customer service.
- Pleasant to work with and accommodating to client needs.
Cons
- Occasional reports of unprofessional call handling, but the agency responds to complaints.
Client Review Analysis
Mixed but generally positive; clients praise long-term reliability and responsiveness, though a few cite unprofessionalism.