Compare Telelink Answering Service vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Telelink Answering Service

BPO & Outsourced Support Website

Telelink provides live call-answering services 24/7 to improve customer service and ensure no important call is missed. The award-winning response centre offers virtual reception, message taking, help desk and technical support, and business process outsourcing.

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Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Telelink Answering Service	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +2.0 higher
Location	St. John's, Canada	Toronto, Canada
Services	Phone Answering Services BPO Call Centers Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Phone Answering Services BPO Call Centers Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Municipalities Construction Plumbers Electricians Utilities Property Management	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Over 55 years of experience in call answering Award-winning response centre 24/7 live call answering services Serves a diverse range of industries including municipalities and property management	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	-	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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