Compare Simpro Solutions vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Simpro Solutions

BPO & Outsourced Support Website

Simpro Solutions is a global BPO leader delivering call center and business process solutions. The company uses an Opti-Shore model combining onshore, offshore, and hybrid approaches to craft cost-effective outsourcing strategies. Founded in 2007, it employs 500 to 999 people and is headquartered in Toronto, Canada.

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Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Simpro Solutions	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +3.0 higher
Location	Toronto, Canada	Toronto, Canada
Services	BPO Call Centers Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	BPO Call Centers Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	B2B B2C IT	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Opti-Shore model combines onshore, offshore, and hybrid delivery for cost-effective strategies Strong commitment to training and process excellence for scalable quality 5.0 Google rating from client reviews	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	-	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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