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Compare LEX Reception vs A Message Center, Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
LEX Reception Agency logo

LEX Reception

BPO & Outsourced Support Website

LEX Reception provides 24/7 legal receptionist and phone answering services for law firms and solo attorneys. Its human receptionists support customized legal intake in English and Spanish, with tools for scheduling, transcription, live chat, and case management integrations.

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A Message Center, Inc Agency logo

A Message Center, Inc

BPO & Outsourced Support Website

A Message Center, Inc provides 24/7 live receptionist and phone answering services. Founded in 1962, the company serves small to enterprise businesses across real estate, legal, finance, and HR industries.

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Feature Comparison

Attribute LEX Reception A Message Center, Inc
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +4.7 higher
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Location Portland, Oregon, United States Millville, New Jersey, United States
Services
  • Call Centers
  • Phone Answering Services
  • Appointment Setting
  • B2B Call Handling
  • Inbound Call Handling
  • Virtual Receptionist
  • After-Hours Answering
  • Call Centers
  • Phone Answering Services
  • Appointment Setting
  • B2B Call Handling
  • Inbound Call Handling
  • Virtual Receptionist
  • After-Hours Answering
Industries
Legal
Real Estate Legal Finance HR
Pros
  • Provides 24/7 human legal receptionists trained in legal intake and able to support English and Spanish callers.
  • Offers customized intake, appointment scheduling, call transcription, live chat, a mobile app, and case management system integrations.
  • Google reviewers praised thorough onboarding, responsive support, customer service, and customizable scripts.
  • Provides 24/7 live receptionist service including holidays.
  • Employees are trained to handle emergencies and various situations.
  • Services are customizable to business needs regardless of size or field.
Cons
  • Google reviews report difficulties and delays with CRM and script integration adjustments, as well as an alleged call-transfer setup issue.
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