Mystrika
LEX Reception provides 24/7 legal receptionist and phone answering services for law firms and solo attorneys. Its human receptionists support customized legal intake in English and Spanish, with tools for scheduling, transcription, live chat, and case management integrations.
LEX Reception is a Portland, Oregon-based legal phone answering provider founded in 2012. It offers 24/7 human receptionist services for law firms and solo attorneys, with a focus on legal intake and caller support.
The company lists 250 to 499 employees. Its minimum budget and average hourly rate are both listed as inquire. LEX Reception serves startups, small businesses, medium businesses, and enterprise or corporate clients in the legal industry.
Its services include call centers, phone answering, appointment setting, B2B and inbound call handling, virtual receptionist services, and after-hours coverage. Receptionists are trained in legal intake and support English and Spanish. The company also offers appointment scheduling, call transcription, live chat, a mobile app, and case management system integrations for customized intake workflows.
LEX Reception lists Elzinga & Associates, Your Practice Mastered, and Hammerschmidt, Stickradt, & Associates among its clients. The profile does not provide portfolio case studies or quantified results, but it states that intake details can be made available in a client's case management system.
The profile shows a 4.7 Google rating from 200 reviews. Positive Google reviews mention easy, thorough setup, helpful account support, customer service with law firms and their contacts, and quickly adjustable scripts. Other reviewers describe difficulties with CRM or script integration changes and raise concerns about call-transfer configuration.
Services
- Call Centers
- Phone Answering Services
- Appointment Setting
- B2B Call Handling
- Inbound Call Handling
- Virtual Receptionist
- After-Hours Answering
Industries Served
Team Size
Pros
- Provides 24/7 human legal receptionists trained in legal intake and able to support English and Spanish callers.
- Offers customized intake, appointment scheduling, call transcription, live chat, a mobile app, and case management system integrations.
- Google reviewers praised thorough onboarding, responsive support, customer service, and customizable scripts.
Cons
- Google reviews report difficulties and delays with CRM and script integration adjustments, as well as an alleged call-transfer setup issue.
Client Review Analysis
Google rating is 4.7 from 200 reviews. Positive reviewers cite easy setup, helpful support, strong customer service, and customizable scripts; some reviewers report integration delays and call-transfer setup concerns.