Compare LEX Reception vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

LEX Reception

BPO & Outsourced Support Website

LEX Reception provides 24/7 legal receptionist and phone answering services for law firms and solo attorneys. Its human receptionists support customized legal intake in English and Spanish, with tools for scheduling, transcription, live chat, and case management integrations.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	LEX Reception	Horatio
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.3 higher
Location	Portland, Oregon, United States	New York City, New York, United States
Services	Call Centers Phone Answering Services Appointment Setting B2B Call Handling Inbound Call Handling Virtual Receptionist After-Hours Answering BPO	Call Centers Phone Answering Services Appointment Setting B2B Call Handling Inbound Call Handling Virtual Receptionist After-Hours Answering BPO
Industries	Legal	Corporate Services Finance HR
Pros	Provides 24/7 human legal receptionists trained in legal intake and able to support English and Spanish callers. Offers customized intake, appointment scheduling, call transcription, live chat, a mobile app, and case management system integrations. Google reviewers praised thorough onboarding, responsive support, customer service, and customizable scripts.	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	Google reviews report difficulties and delays with CRM and script integration adjustments, as well as an alleged call-transfer setup issue.	-
Website	Visit Site	Visit Site

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