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Compare Grupo ITS vs Concentra BPO

Side-by-side comparison of features, pricing, services, ratings and more.

Grupo ITS Agency logo

Grupo ITS

IT Services & Technology Consulting Website

Grupo ITS is a Mexican information technology company with 20 years of market experience. Its services include technology consulting, software development, systems integration, project management, cloud services, artificial intelligence, outsourcing, and a Five9 integration for connecting cloud contact centers with CRM systems.

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Winner
Concentra BPO Agency logo

Concentra BPO

BPO & Outsourced Support Website

Concentra BPO brings over 50 years of experience in the contact center industry, bridging the gap between businesses and their customers. Specializing in human-centered interactions, the company conducts more than a million outbound calls weekly. Offering fully integrated omnichannel solutions, Concentra BPO streamlines the customer experience on a single console.

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Feature Comparison

Attribute Grupo ITS Concentra BPO
Category IT Services & Technology Consulting BPO & Outsourced Support
Rating -
Winner +2.7 higher
Location Mexico City, CDMX, Mexico Mexico City, Mexico
Services
  • Programmable Automation
  • CRM Implementation
  • Full Inbound Marketing Services
  • CRM Migration
  • Help Desk Implementation
  • Custom API Integrations
  • Call Centers
  • Programmable Automation
  • CRM Implementation
  • Full Inbound Marketing Services
  • CRM Migration
  • Help Desk Implementation
  • Custom API Integrations
  • Call Centers
Industries
Banking/financial services Ecommerce Entertainment Manufacturing Technology - software
Finance Insurance Automotive
Pros
  • 20 years of experience in information technology services
  • Provides software development, systems integration, cloud, artificial intelligence, and outsourcing capabilities
  • Offers a Five9 cloud contact center and CRM integration
  • Over 50 years of combined experience in the contact center industry
  • Conducts over one million outbound calls per week
  • Offers fully integrated omnichannel solutions on a single console
Cons -
  • Multiple Google reviews report low pay, poor working conditions, and unethical management practices
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