Compare Concentra BPO vs GABSSA GROUP

Side-by-side comparison of features, pricing, services, ratings and more.

Concentra BPO

BPO & Outsourced Support Website

Concentra BPO brings over 50 years of experience in the contact center industry, bridging the gap between businesses and their customers. Specializing in human-centered interactions, the company conducts more than a million outbound calls weekly. Offering fully integrated omnichannel solutions, Concentra BPO streamlines the customer experience on a single console.

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Winner

GABSSA GROUP

BPO & Outsourced Support Website

GABSSA GROUP is a Mexican contact center and collections agency founded in 1995, with 55 branches across all 32 Mexican states and three PCI, ISO 9001, and ISO 27001-certified contact centers.

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Feature Comparison

Attribute	Concentra BPO	GABSSA GROUP
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +1.0 higher
Location	Mexico City, Mexico	Monterrey, Nuevo Leon, Mexico
Services	Call Centers	Call Centers
Industries	Finance Insurance Automotive	IT Marketing Fintech
Pros	Over 50 years of combined experience in the contact center industry Conducts over one million outbound calls per week Offers fully integrated omnichannel solutions on a single console	Contact centers are PCI, ISO 9001, and ISO 27001 certified Operates 55 branches across all 32 Mexican states with three contact centers
Cons	Multiple Google reviews report low pay, poor working conditions, and unethical management practices	Google reviews report complaints about training, salary payments, and HR communication
Website	Visit Site	Visit Site

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