Compare Extend Communications vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Extend Communications

BPO & Outsourced Support Website

Extend Communications provides telephone answering, email response, and web interaction solutions. They offer inbound call centre and telephone answering services as well as emergency dispatch. The company has been operating since 1956 and serves clients across Canada and the USA.

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Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Extend Communications	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +1.8 higher
Location	Brantford, Ontario, Canada	Toronto, Canada
Services	Phone Answering Services Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Phone Answering Services Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Real Estate Healthcare Government	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Family-run for three generations with strong community involvement Well-trained and accredited staff using up-to-date technology No offshore subcontracting ensures quality control	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	Multiple reports of rude customer service and failure to follow instructions Billing disputes and incorrect dispatches reported by clients	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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