Compare CaptionCall vs A Better Answer

Side-by-side comparison of features, pricing, services, ratings and more.

CaptionCall

BPO & Outsourced Support Website

CaptionCall is a privately held company headquartered in Salt Lake City, Utah, providing captioned telephone services. The company uses advanced technology and a communications assistant to display written captions of callers' speech on a large, easy-to-read screen.

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Winner

A Better Answer

BPO & Outsourced Support Website

A Better Answer is a 100% female-owned and operated call center providing bilingual telephone services. Founded in 1971, the agency has offices in Dallas, Fort Worth, and Houston. It has won the ATSI Award of Excellence for 14 consecutive years.

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Feature Comparison

Attribute	CaptionCall	A Better Answer
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.8 higher
Location	Taylorsville, Salt Lake City, Utah, United States	Dallas, Texas, United States
Services	Call Centers Phone Answering Services BPO	Call Centers Phone Answering Services BPO
Industries	Healthcare Financial Telecommunications	Retail Consumer Goods Corporate Services
Pros	Provides free, easy-to-use captioned phones for people with hearing loss. Nationwide support centers and staff located throughout the United States.	100% female-owned and operated, Certified Minority Owned Business Won ATSI Award of Excellence for 14 consecutive years Provides bilingual Spanish operators
Cons	A reviewer reported a noticeable delay between spoken words and on-screen captions.	One Google reviewer reported a rude operator who hung up during a life-threatening situation.
Website	Visit Site	Visit Site

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