CaptionCall

CaptionCall is a privately held company headquartered in Salt Lake City, Utah, at 4192 S Riverboat Rd in Taylorsville. Founded in 2010, the company employs over 1,000 people and operates support centers and staff throughout the United States to provide personal help to its users. Its tagline is "Bringing Clarity to Every Conversation."

The core service works similarly to captioned television. CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. This helps people with hearing loss engage in relaxed, stress-free two-way conversations with family and friends.

CaptionCall's listed service category is call centers, and its client industries include healthcare, financial, and telecommunications. The company maintains an active presence on Facebook, Twitter, LinkedIn, Instagram, and YouTube, and has produced several videos demonstrating its service.

Review sentiment from Google is mixed but leans positive. Customers praise the exceptional customer service, friendly staff, and welcoming atmosphere, with one reviewer describing the phone as "amazing FREE easy to use." Workplace reviews note a pleasant environment and reasonable pay of about $11.40 per hour with holiday pay at 150%, though they mention monotonous work and limited growth opportunities. One reviewer with profound hearing loss reported that the delay between speech and on-screen captions was too long and returned the phone.

The company holds a 4.0 out of 5 Google rating based on 77 reviews. Its minimum budget and average hourly rate are listed as available upon inquiry.