Compare CallNova vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

CallNova

BPO & Outsourced Support Website

CallNova provides multilingual dispatch and call center services for taxi, limousine, and trucking companies. Founded in 2017, the agency offers 24/7 inbound call and chat support with a focus on BPO and customer service.

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Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	CallNova	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +2.0 higher
Location	London, Ontario, Canada	Toronto, Canada
Services	Call Centers Phone Answering Services Customer Support BPO Expertise Call Center Expertise Phone Answering Services Expertise BPO Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Call Centers Phone Answering Services Customer Support BPO Expertise Call Center Expertise Phone Answering Services Expertise BPO Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Software & IT Services Transportation & Logistics Consumer Goods Retail	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Multilingual dispatch services for international clientele 24/7 availability via inbound calls and chat support Diverse transportation options including taxi, limousine, and trucking	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	-	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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