Compare Brandt Business Services vs Upstream BPO

Side-by-side comparison of features, pricing, services, ratings and more.

Brandt Business Services

IT Services & Technology Consulting Website

BPO and customer experience consulting firm founded in 2004 and headquartered in Kuala Lumpur, Malaysia. The firm delivers outsourced customer support, call center operations, and HR outsourcing to large enterprises.

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Winner

Upstream BPO

BPO & Outsourced Support Website

Upstream BPO is a Kuala Lumpur-based customer care and business process outsourcing provider founded in 2014. Its services include multichannel customer support, call center operations, back-office outsourcing, accounting support, and HR staffing.

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Feature Comparison

Attribute	Brandt Business Services	Upstream BPO
Category	IT Services & Technology Consulting	BPO & Outsourced Support
Rating	-	Winner +5.0 higher
Location	Kuala Lumpur, Malaysia	Kuala Lumpur, Malaysia
Services	BPO HR Outsourcing Business Consulting Call Centers Customer Support CRM Consulting Outsourced Customer Support Accounting Services Back Office Outsourcing	BPO HR Outsourcing Business Consulting Call Centers Customer Support CRM Consulting Outsourced Customer Support Accounting Services Back Office Outsourcing
Industries	e-commerce banking financial services telecommunications oil and gas	Automotive Energy & Mining Gaming Gambling Government Health Care Hospitality Media & Communications Luxury Real Estate
Pros	Named HR Vendor of the Year in 2020, 2021, 2022, and 2023 Mesralink reported at least 50% improvements in case resolutions, agent performance, and call and email quality after Brandt took over operations	Provides multichannel customer care across calls, live chat, WhatsApp, social care, and email. Has a 1,000-plus employee team and reports retaining a majority of clients for more than five years.
Website	Visit Site	Visit Site

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