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Veta Virtual is a Toronto-based virtual receptionist and call center company founded in 2010. It provides inbound and outbound call handling plus virtual assistant staffing for businesses in Canada and the United States.
Veta Virtual is a Toronto-based virtual receptionist and call center firm founded in 2010. The company positions itself differently from typical virtual receptionist providers by assigning live receptionist agents who specialize in specific industries, so client questions get answered faster. Its goal is to help business owners free up time and increase revenue by handling phone calls so no important call is missed.
Veta Virtual is headquartered at 295 Adelaide St W, Unit 4104, Toronto, Canada, and operates with fewer than 49 employees. Its minimum budget and average hourly rate are listed as Inquire. Unlike some competitors, Veta Virtual does not require clients to switch phone providers, and it integrates with all major phone providers to keep the experience as smooth as possible.
Veta Virtual's listed services cover BPO and call centers, with call center expertise spanning inbound calls, outbound calls, and virtual receptionist work. The company also helps businesses hire virtual assistants. Reviews indicate the service includes email updates with call details and an urgency indicator, which helps clients respond quickly.
The firm serves the financial, healthcare, and small business industries, operating locally in Canada and the United States. Client examples include a busy family law practice that uses Veta Virtual to answer phones, screen potential new clients, and set up new client meetings, as well as a small business that relied on the service for campaign answering with caller screening and callbacks.
Veta Virtual holds a 4.7 out of 5 Google rating from 15 reviews. Reviewers describe the hiring and setup process as easy, the team as professional and courteous, and the receptionists as friendly and helpful, with callers often assuming they are speaking with local in-house staff. One reviewer has used the service for several years, and another praised the owner for being great to deal with.
No portfolio or project results are listed on the profile, but representative outcomes from reviews include never missing calls, receiving immediate email call summaries with urgency indicators, and successfully hiring two virtual assistants who helped a company grow each day.
Services
- BPO
- Call Centers
- Inbound
- Outbound
- Virtual Receptionist
Industries Served
Team Size
Pros
- Live receptionist agents specialize in different industries for faster answers
- Integrates with all major phone providers so clients keep existing service
- Sends email call summaries with urgency indicators so calls are never missed
- Reviewers describe the team as professional, courteous, friendly, and helpful
Client Review Analysis
Google reviewers give Veta Virtual a 4.7 out of 5 rating, praising easy setup, professional and courteous staff, and prompt email notifications with call details and urgency indicators. Several clients note callers often assume they reached in-house staff.