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USAnswer is a live answering service based in Portland, Maine, founded in 2012. It serves fitness centers, real estate firms, law offices, professional trade services, and more with dedicated receptionists. The company provides inbound call handling, virtual receptionist support, and after-hours answering.
USAnswer is a live answering service headquartered at 533 Congress Street Suite A in Portland, Maine, founded in 2012. The agency positions answering services as a way for online and offline businesses to handle customer calls and improve customer satisfaction, serving fitness centers, real estate firms, law offices, professional trade services, and more in Portland and surrounding areas.
USAnswer employs fewer than 49 people. Its minimum project budget and average hourly rate are both listed as Inquire. The company is reachable through its website at usanswer.com and maintains Facebook, Twitter, and LinkedIn pages.
USAnswer's listed services include call centers and phone answering services. Call center expertise covers inbound call handling and virtual receptionist support, while phone answering service expertise includes after-hours coverage, plumbers, property management, and taxi services.
The agency's DesignRush profile lists the legal industry as a core focus, and its expertise and review base point to professional practices, small businesses, and entrepreneurs. Named clients include Robert Schachter, Will Zinn, and Derek Beckelman.
USAnswer holds a 5.0 Google rating from 10 reviews. Clients describe the receptionists as warm, caring, and well-versed, with call takers who do not read scripts word for word. Reviewers also note the owner's heavy involvement in operations and prompt handling of any issues.
One New York psychologist says callers feel like they are speaking to a personal assistant and that the service's technology routes calls directly while notifying the client by text and email when they cannot answer. A long-term client reports relying on USAnswer for daily operations for over 10 years, and an elected official highlights the sustainability of a virtual office.
Services
- Call Centers
- Phone Answering Services
- Inbound Call Handling
- Virtual Receptionist
- After-Hours Answering
- Plumber Answering
- Property Management Answering
- Taxi Answering
Industries Served
Team Size
Pros
- Reviewers praise warm, personable receptionists who do not sound scripted
- Owner is heavily involved in daily operations and handles issues promptly
- Technology routes calls directly to clients and sends immediate text and email notifications
Client Review Analysis
USAnswer holds a 5.0 Google rating from 10 reviews. Clients praise friendly, knowledgeable receptionists, owners who stay involved in daily operations, and reliable service over more than a decade.