Mystrika
The Connected Hive offers expert guidance to organizations navigating contact center outsourcing. Founded in 2020 by industry veteran Tim Austrums, the agency leverages relationships with over 3,500 U.S. and 8,000 global contact centers. It assesses client needs, vets providers, negotiates partnerships, and ensures technology alignment around PCI, HIPAA, AI chatbots, and compliance standards.
The Connected Hive is a contact center outsourcing advisory firm founded in 2020 by industry veteran Tim Austrums. The agency is headquartered in Minneapolis, Minnesota, and operates with a team of under 49 employees. It maintains deep relationships with over 3,500 U.S. and 8,000 global contact centers.
The agency's core service is guiding organizations through the complex landscape of contact center outsourcing. The Connected Hive assesses client needs, vets providers, negotiates partnerships, and ensures technology alignment, particularly around PCI, HIPAA, AI chatbots, and other compliance standards. Its process includes discovery, vendor recommendation, pilot testing, and full-scale rollout.
The Connected Hive primarily serves small businesses in the Wellness & Fitness industry. The agency focuses on cost reduction, often trimming up to 30% from call center budgets while enhancing service quality, scalability, and customer satisfaction. Notable clients include SunSetter Products, Ansafone Contact Centers, and High Rise Yoga LLC.
The agency's profile on DesignRush is unclaimed and does not include any Google reviews. The Connected Hive's pricing is available upon inquiry, with no minimum budget or hourly rate publicly listed. The agency's expertise in compliance and vendor negotiation makes it a suitable partner for small businesses seeking to optimize their contact center operations.
Services
- Call Centers
Industries Served
Team Size
Pros
- Deep relationships with over 3,500 U.S. and 8,000 global contact centers
- Cost reduction up to 30% from call center budgets