Mystrika
TeleDirect is an acclaimed call center and phone answering solutions provider founded in 1961. The company offers inbound and outbound call services to sectors like healthcare, insurance, and financial services. The team of 250-499 employees serves small and medium businesses.
TeleDirect is an established call center and phone answering services provider founded in 1961. The company positions itself as an industry frontrunner with a deep understanding of the contact center landscape. Headquartered in Sacramento, California, TeleDirect operates additional offices in Boston, Louisville, San Antonio, and Nashville.
The agency employs between 250 and 499 people. Leadership includes Chairman Celia Puff, who brings over 21 years of call center ownership experience, CEO/CFO Smitha Baliga, a CPA with a track record in profitability and growth, and Director of Operations Sandra Coggeshall. TeleDirect's average hourly rate is $100, and the minimum budget is available upon inquiry.
TeleDirect offers phone answering services and call center solutions. Areas of expertise include inbound call handling, telemarketing, third-party verification, and virtual receptionist services. The company tailors its offerings to sectors such as healthcare, insurance, financial services, and legal.
The agency primarily serves small and medium businesses. Notable clients include Southern California Public Radio, WayFM, and WGVU. TeleDirect's client types are reflected in its DesignRush reviews, which come from companies like AlphaTheta Music Americas and Dr. Biz Boom.
On DesignRush, TeleDirect holds a 4.6 rating from three reviews. Clients praise the agency for top-notch customer care, excellent communication, and responsive account representatives. One reviewer highlighted effective handling of inbound call volume and seminar reservation services, while another commended the account representative Kat for prompt and efficient support.
TeleDirect's long history since 1961 and its focus on on-demand call center solutions make it a reliable choice for organizations seeking outsourced phone support. The agency's team bios and client list demonstrate a commitment to serving diverse industries with professional call handling and customer engagement.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Clients report top-notch customer care and excellent communication.
- Account representatives are responsive and efficient.
Client Review Analysis
DesignRush reviews show a 4.6 rating from 3 reviews, with clients praising customer care, communication, and responsiveness.