Mystrika
BPO firm based in Montevideo, Uruguay, serving clients since 2003 with customer service, technical support, revenue generation and back office solutions. Uses automation including interactive voice response and robotic process automation. The 500-999 person team supports clients such as Porto Seguro, MetLife, Coca-Cola and Banco Republica.
Synapsis Smart Outsourcing is a business process outsourcing (BPO) firm headquartered at Paysandu 926, Montevideo, Uruguay. Founded in 2003, the company describes itself as a leading outsourcing provider focused on driving business growth through innovative solutions. The profile lists a team of 500 to 999 employees and a minimum budget of $1,000 to $10,000, with hourly rates available on inquiry.
The firm delivers customer service, technical support, revenue generation and back office services. Its commitment to automation includes interactive voice response (IVR) and robotic process automation (RPA) solutions, which the company says help clients streamline operations and concentrate on high-value activities. The stated goal is to improve customer satisfaction and build lasting relationships regardless of the client's location.
Synapsis Smart Outsourcing's named clients include Porto Seguro, Banco Republica, MetLife, Coca-Cola, SECOM, Symantec and Broadcom. The client section on the profile identifies the IT industry as a served sector, alongside the insurance, banking and beverage companies referenced in the overview. Social profiles for the company include LinkedIn and Instagram.
Google reviews give the firm a rating of 3.6 out of 5 based on 215 reviews. Positive reviewers describe an excellent work environment, flexible schedules that allow employees to study in parallel, real training and internal growth opportunities, plus Friday activities and daily incentives. Negative reviews mention unpaid training, long interviews, a lack of follow-up after the selection process and one reviewer describing the workplace as boring.
The DesignRush profile is unclaimed, and the company markets itself as remaining at the forefront of outsourcing by continuously evolving to meet market demands. Its commercial positioning combines a two-decade track record, automation capabilities and a large workforce in Uruguay for clients seeking near-shore BPO support.
Services
- BPO
Industries Served
Team Size
Pros
- Founded in 2003 with a team of 500-999 employees.
- Offers automation with interactive voice response (IVR) and robotic process automation (RPA).
- Counts Porto Seguro, Banco Republica, MetLife, Coca-Cola, SECOM, Symantec and Broadcom among its clients.
- Positive Google reviews cite work environment, real training, internal growth and flexible study-friendly schedules.
Cons
- Google reviews (3.6 of 215) include complaints about unpaid training, long interview processes and slow follow-up communication.
Client Review Analysis
Google rating 3.6 from 215 reviews; positive reviews highlight the work environment, real training and internal growth, while negative reviews cite unpaid training, long interviews and poor follow-up.