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SupportNInja BPO & Outsourced Support agency logo

SupportNInja

BPO & Outsourced Support Dallas, Texas, United States
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SupportNinja is an omnichannel provider of customer care and back-office support solutions, primarily serving VC-funded technology companies. Founded in 2015 and headquartered in Dallas, Texas, it supports consumer-focused apps, software, and platform-based technology companies.

SupportNinja is an omnichannel provider of customer care and back-office support solutions. The company is headquartered at 1621 E 6th St Apt 1130 in Dallas, Texas, and primarily works with VC-funded technology companies in Silicon Valley and around the world. Its support services are critical to the core operations of consumer-focused apps, software, and platform-based technology companies.

SupportNinja began as SupportMonk in early 2014, originally based in India with a team of over 50 Linux Support Engineers. Founder Cody McLain established SupportNinja in 2015 to serve the underserved customer support niche for fast-growing tech startups, opening an office in the Philippines and growing the team to over 100 before appointing Connor Tomkies as CEO. The company reports a current team size of 250 to 499 employees.

According to its DesignRush profile, SupportNinja has a minimum project budget of $1,000 to $10,000 and an average hourly rate of $10. The company's listed services include BPO and customer support, with areas of expertise covering back-office outsourcing, marketing, and finance and accounting functions. It serves the media and communications, retail, consumer goods, and corporate services industries.

SupportNinja's client base includes medium businesses and enterprise or corporate organizations. Representative named clients include Checkr, HappySocks, SeatGeek, Nerdwallet, and Cinedigm, reflecting its focus on technology and consumer-facing companies.

DesignRush does not list Google reviews for SupportNinja, so no verified review sentiment is available from that source. The company maintains a public presence through Facebook and LinkedIn, and its profile includes video content on its services and approach.

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Services

  • BPO
  • Customer Support
  • Back Office Outsourcing
  • Marketing
  • Finance & Accounting Function

Industries Served

Media & Communications Retail Consumer Goods Corporate Services

Team Size

250 - 499

Pros

  • Omnichannel customer care and back-office provider with named clients including Checkr, SeatGeek, Nerdwallet, and HappySocks
  • Established in 2015 with offices in the Philippines and origins in India, serving VC-funded technology companies worldwide

Frequently Asked Questions

SupportNinja provides omnichannel customer care, back-office support, BPO services, marketing support, and finance and accounting functions.
SupportNinja primarily works with VC-funded technology companies in Silicon Valley and around the world, including consumer-focused apps, software, and platform-based businesses.
SupportNinja is headquartered at 1621 E 6th St Apt 1130, Dallas, Texas, United States.
SupportNinja has 250 to 499 employees according to its DesignRush profile.
Representative clients include Checkr, HappySocks, SeatGeek, Nerdwallet, and Cinedigm.
SupportNinja serves the media and communications, retail, consumer goods, and corporate services industries.
SupportNinja's minimum budget is $1,000 to $10,000 and its average hourly rate is $10 per hour.
SupportNinja was founded in 2015 by Cody McLain, growing from the earlier SupportMonk operation that started in early 2014.
SupportNinja operates as an omnichannel provider, originally building teams in India and the Philippines to serve fast-growing tech startups.
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