Mystrika
ROI CX Solutions is a BPO and call center outsourcing company founded in 2008. It provides state-of-the-art solutions including 24/7 live phone support, live chat, and email support. The company offers on-shore and off-shore staffing with scalability and customization.
ROI CX Solutions is a BPO and call center outsourcing company founded in 2008. The agency provides state-of-the-art solutions including 24/7 live phone support, live chat, and email support. It offers on-shore and off-shore staffing with scalability and customization to meet client needs.
The company is headquartered in American Fork, Utah, and employs 1,000 or more people. Pricing details are not publicly listed; clients must inquire for minimum budget and hourly rates. ROI CX Solutions was named to the Inc. 5000 Fastest Growing Private Companies list.
The agency's core services include call centers, BPO, customer support, and phone answering services. Under these, it offers back office outsourcing, data entry, medical billing, appointment setting, inbound and outbound calling, survey services, telemarketing, and virtual assistant support. Expertise also covers catalog management, claims processing, document verification, finance and accounting, and property management after-hours support.
ROI CX Solutions serves a wide range of industries: health care, education, eCommerce, energy and mining, software and IT services, insurance, finance, retail, real estate, and legal. Client types include small businesses, medium businesses, and enterprise or corporate organizations. Notable clients include HelloFresh, Samsung, TSA PRE, Panera, and VISA.
The agency has a Google rating of 2.9 out of 5 from 155 reviews. Many reviewers cite low wages, limited career advancement, and a demanding work environment. A few positive reviews mention flexibility and helpful team members.
Portfolio examples include outbound call center outsourcing, inbound customer service support, and market research surveys. The agency also completed an acquisition of Active TeleSource in 2024 to expand utility market services.
Services
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Back Office Outsourcing
- Data Entry
- Medical Billing
- Appointment Setting
- Inbound
- Outbound
- Survey Services
- Telemarketing
- Virtual Assistant
Industries Served
Team Size
Pros
- Offers flexible and customized scripting, agent training, and quality assurance
- Scalable solutions that adjust to call volume and demand
- Provides on-shore and off-shore global sourcing options
- Named to Inc. 5000 Fastest Growing Private Companies
- Serves major clients like HelloFresh, Samsung, and Panera
Cons
- Multiple Google reviews report low wages, limited career advancement, and a demanding work environment
Client Review Analysis
Google rating of 2.9 out of 5 from 155 reviews, with many reviewers citing low pay, poor management, and high turnover.