Responsive Answering Service

Responsive Answering Service is a 24/7 virtual receptionist and answering service provider founded in 1980. The agency is headquartered in Coral Gables, Florida, with additional offices in Marietta, Georgia; Fort Myers, Florida; and Pittsburgh, Pennsylvania. It employs fewer than 49 people and does not publicly list its minimum budget or hourly rate.

The agency offers call center and phone answering services, including appointment setting, healthcare call centers, telemarketing, virtual receptionist, after-hours support, and specialized services for plumbers, property management, and taxi companies. Responsive Answering Service works with clients to develop custom greetings, define call handling and routing rules, provide post-call feedback, and engage callers by scheduling appointments or completing sales intake forms.

Responsive Answering Service serves industries such as legal, hospitality, real estate, and health care. Its client types include small and medium businesses. Notable clients include Dr. David Markle Office, Hamby Roof Repair, Marietta Dermatology, Clairmont Pediatrics, and Tri-Rivers Musculoskeletal.

Google reviews give the agency an average rating of 4.8 out of 5 based on 22 reviews. Clients frequently praise the professional and friendly US-based virtual receptionists, smooth setup process, and cost-effectiveness compared to maintaining an on-site receptionist. One negative review reports persistent missed calls and poor problem resolution.

The agency is led by CEO and President George Otte, who started the company after running a local computer repair business in South Florida. Responsive Answering Service promotes growth among its team members and emphasizes dedication to providing excellent service 365 days a year.