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Nexa is a 24/7 virtual phone answering service operating nationwide across the United States. The company provides technology-driven call answering through virtual receptionists, serving small and medium businesses plus enterprise partners. Founded in 2015, Nexa holds a Google rating of 4.4 from 239 reviews.
Nexa is a 24/7 virtual phone answering service operating nationwide across the United States. The company delivers customer experiences through technology-driven call answering solutions handled by virtual receptionists with industry expertise. Its tagline is "Phone answering solutions that businesses are proud of!"
Founded in 2015, Nexa employs between 100 and 249 people. The company is headquartered at 2001 W. Camelback Rd. in Phoenix, Arizona, with additional offices in Austin, Texas and Camarillo, California. Leadership includes CEO Jeff Mosler, Chief Technology Officer Pravin Chandrasoma, Chief People Officer Sandi Valdovinos, and Executive Vice President David Lord. Minimum budget and average hourly rate are listed as "Inquire" on the profile.
Nexa offers phone answering services and call center services, with expertise in appointment setting, B2B, inbound, outbound, telemarketing, and virtual receptionist work. Its phone answering expertise covers after-hours coverage and plumber-specific service. Advanced offerings include appointment scheduling, lead qualification, and CRM integration.
The company serves small and medium businesses as well as enterprise-level partners across legal, healthcare, commercial, technology, home services, and professional sectors. Listed industries include legal, electronics, construction, and real estate. Named clients include Fuze, SearchKings, Penguin Air, and Paradigm.
Nexa holds a Google rating of 4.4 from 239 reviews. Positive Google reviews praise the professional, responsive team and smooth onboarding process, while negative reviews cite missed calls, continued billing despite no service, and platform changes that removed client schedule control. DesignRush reviews are positive, with clients noting reliable after-hours and midday answering with no calls left unanswered.
Services
- Phone Answering Services
- Call Centers
- Appointment Setting
- B2B
- Inbound
- Outbound
- Telemarketing
- Virtual Receptionist
- After-Hours
- Plumbers
Industries Served
Team Size
Pros
- Responsive and professional team praised in multiple Google reviews
- Smooth and professional onboarding process per client feedback
- 24/7 after-hours coverage with no calls left unanswered per DesignRush reviews
Cons
- Some clients reported missed calls and continued billing despite no service
- Platform change removed client schedule control, causing scheduling errors
Client Review Analysis
Mixed Google reviews: positive reviews praise professional, responsive service and smooth onboarding, while negative reviews cite missed calls, billing issues, and platform schedule-control problems. Overall Google rating is 4.4 from 239 reviews.