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Message Direct is a UK-based 24/7 phone answering service provider founded in 1993. The company offers virtual receptionist, overflow call centre, and emergency response services. It serves clients across multiple industries including construction, healthcare, and automotive.
Message Direct is a UK-based phone answering service provider that has been operating since 1993. The company positions itself as the "24/7 Call Answering Specialists" and serves a wide range of businesses across the United Kingdom. With a team of 50 to 99 employees, Message Direct offers a low minimum budget of under $1,000, making it accessible for small to medium-sized enterprises.
The company provides a comprehensive suite of call handling services, including 24/7 virtual receptionist services, overflow call centre support, emergency response and engineer call-outs, appointment booking, and virtual office solutions. These services are designed to help businesses manage incoming calls professionally without the need for in-house reception staff.
Message Direct's client portfolio includes well-known names such as Vinci, MediVet, The National Trust, Rentokil, Hertz, and Volvo, indicating experience across construction, healthcare, hospitality, pest control, car rental, and automotive industries. The company has two office locations: its headquarters in Ferndown, Dorset, and an additional office in Glasgow, Scotland.
Client reviews on Google are mixed, resulting in an overall rating of 3.6 out of 5. Positive reviews commend the company for helpful and prompt service, professional and friendly staff, and efficient setup processes. Negative reviews, however, cite poor call handler quality, high prices, lack of transparency in billing, and difficulties in obtaining call recordings. Some clients have expressed dissatisfaction with contract terms and billing practices.
Message Direct claims to be award-winning and the UK's highest rated phone answering service, though this is self-reported. The company maintains a presence on Facebook and LinkedIn and provides a gallery of images on its DesignRush profile showcasing its branding and office environment.
Services
- 24/7 Virtual Receptionist Services
- Overflow Call Centre
- Emergency Response & Engineer Call-outs
- Appointment Booking
- Virtual Office
Industries Served
Team Size
Pros
- Award-winning 24/7 phone answering service with positive client feedback on professionalism and efficiency.
- Established in 1993 with a team of 50-99 employees and a low minimum budget under $1,000.
Cons
- Some clients report poor call handler quality and lack of transparency in billing and call recording.
Client Review Analysis
Mixed reviews; some clients praise efficiency and professionalism, while others cite poor call handling and billing disputes.