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Compare Message Direct vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
Message Direct Agency logo

Message Direct

BPO & Outsourced Support Website

Message Direct is a UK-based 24/7 phone answering service provider founded in 1993. The company offers virtual receptionist, overflow call centre, and emergency response services. It serves clients across multiple industries including construction, healthcare, and automotive.

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ATM Group Agency logo

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute Message Direct ATM Group
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +0.1 higher
Location Ferndown, United Kingdom Leicester, United Kingdom
Services
  • 24/7 Virtual Receptionist Services
  • Overflow Call Centre
  • Emergency Response & Engineer Call-outs
  • Appointment Booking
  • Virtual Office
  • BPO
  • Call Centers
  • Phone Answering Services
  • HR Outsourcing
  • Customer Support
  • 24/7 Virtual Receptionist Services
  • Overflow Call Centre
  • Emergency Response & Engineer Call-outs
  • Appointment Booking
  • Virtual Office
  • BPO
  • Call Centers
  • Phone Answering Services
  • HR Outsourcing
  • Customer Support
Industries
Construction Healthcare Automotive Hospitality Property Management
Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros
  • Award-winning 24/7 phone answering service with positive client feedback on professionalism and efficiency.
  • Established in 1993 with a team of 50-99 employees and a low minimum budget under $1,000.
  • Positive employee culture with internal progression opportunities
  • Strong client service with knowledgeable staff
  • Tech-enabled approach with ATM One platform for interaction intelligence
Cons
  • Some clients report poor call handler quality and lack of transparency in billing and call recording.
  • Some reviews cite poor management and unprofessional staff
  • Concerns about staff using dummy names when representing clients
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