Mystrika
Hastings Humans is a full-service contact center and phone answering service. It provides the competitive advantage of the human touch at a lower cost than an in-house call center. The company has received the ATSI Award of Excellence for 22 consecutive years.
Hastings Humans is a full-service contact center and phone answering service founded in 1948. The company is family owned and operated and is headquartered in Austin, Texas, with an additional office in Louisville, Kentucky. The agency employs fewer than 49 people and has been recognized with the ATSI Award of Excellence for 22 consecutive years.
The agency provides a range of call center and phone answering solutions. Its core services include call center operations, phone answering, virtual receptionist, after-hours answering, and taxi dispatch. Hastings Humans positions itself as offering the human touch at a lower cost than an in-house call center and claims better customer service experience and close ratios than interactive voice response (IVR) systems.
Hastings Humans serves clients across the United States, with a focus on the legal, corporate services, and finance industries. The agency works with a variety of business sizes, from startups to multinational enterprises, and its client types are listed as small and medium businesses. Typical clients include attorneys, doctors, and service companies.
The company has a mixed review profile on Google. With a rating of 4.1 out of 5 from 16 reviews, most clients praise the service for its professionalism, reliability, and ability to make a business appear larger than it is. However, one review expressed dissatisfaction with account management and perceived declining service quality.
Commercial information is limited on the DesignRush profile: the minimum budget and hourly rate are listed as "Inquire." Prospective clients are encouraged to contact Hastings Humans directly for pricing. The agency's contact number and email are available on its website.
Overall, Hastings Humans positions itself as a long-standing, family-run contact center that prioritizes personalized service over automation, but potential clients should weigh the positive reviews against the occasional criticism of account responsiveness.
Services
- Call Centers
- Phone Answering Services
- Virtual Receptionist
- After-Hours
- Taxi
Industries Served
Team Size
Pros
- Family owned and operated since 1948, demonstrating long-term industry stability.
- Recipient of the ATSI Award of Excellence for 22 consecutive years.
- Positive Google reviews highlight professionalism, reliability, and contribution to client business success.
Cons
- Some clients report account management issues and declining service quality based on a single Google review.
Client Review Analysis
Most Google reviews praise the service for professionalism and reliability, though one review notes declining service quality and account management problems.