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Global Response provides outsourced customer support, phone answering, and BPO services. Founded in 1974, the agency employs over 1,000 people and serves industries like consumer goods, corporate services, and retail.
Global Response is an outsourced customer support and BPO agency founded in 1974 and headquartered in Margate, Florida. The agency employs more than 1,000 team members and focuses on delivering brand passion through personalized customer interactions. It serves a range of industries, including consumer goods, corporate services, and retail, and works with both small and medium-sized businesses.
The agency offers customer support, phone answering, and BPO services. Its call center expertise covers inbound and outbound calling as well as telemarketing. Global Response emphasizes data-driven strategies and continuous improvement to optimize the customer journey, supported by experienced management and technology.
Notable clients in the agency's portfolio include ASICS, LACOSTE, FILA, Rack Room, Coldwater Creek, MoMA, National Geographic, Perry Ellis, and The MET. These partnerships highlight the agency's ability to handle high-volume customer support for recognized brands.
Google reviews show a mixed reception, with an average rating of 3.7 out of 5. Positive testimonials mention a friendly work environment, helpful staff, and a company that cares about its employees and clients. A few negative reviews cite rude or unhelpful service from phone representatives. The agency has also received high ratings on DesignRush for work quality and responsiveness.
Global Response provides comprehensive reporting and analysis to secure the customer journey. Its approach centers on brand specialists, management support, and continuous optimization to build long-term client relationships.
Services
- Customer Support
- Phone Answering Services
- BPO
Industries Served
Team Size
Pros
- Data-driven approach to customer support
- Long tenure and experienced management
- Strong focus on brand personalization and passion
Cons
- Some Google reviews report rude phone handling by staff
Client Review Analysis
Mix of positive and negative Google reviews; many praise friendly staff and environment while some cite unhelpful or rude support. The average Google rating is 3.7 out of 5.