Mystrika
Elation provides 24/7 phone answering services from secure facilities with triple-redundancy systems, serving high-touch, data-sensitive industries. The agency has offered local answering services since 1997 and customizes message delivery and escalation procedures to each client's needs.
Elation Answering Service provides 24/7 phone answering coverage from its headquarters in Bloomington, Minnesota. Founded in 1997, the agency has offered local answering services for more than 25 years, with agents working around the clock to answer calls in a timely and professional fashion.
The company operates with under 49 employees. Its minimum budget and average hourly rate are listed as "inquire" on DesignRush, and its profile holds a 4.2 out of 5 Google rating based on 19 reviews.
Elation tailors its programs to each client, customizing message delivery by user and preferred device, and creating unique escalation procedures across multiple user groups. Its systems offer triple redundancy, and all contacts are handled within secure facilities for quality and security control. Expertise areas include appointment setting, B2B, inbound and outbound calling, virtual receptionist work, after-hours coverage, plumbers, and property management.
The agency serves high-touch, data-sensitive industries including medical, dental, legal, finance, real estate, and HR. Its DesignRush profile lists client work in the medical, real estate, and legal industries.
Google reviewers, including family practice, outpatient behavioral health, and ENT clients, highlight courteous staff, flexibility with scheduling, and responsive account management. Several long-term clients report that Elation handles complex scripts, adjusts on the fly, and delivers messages in a clear, concise, and consistent manner.
Services
- Phone Answering Services
- Appointment Setting
- B2B
- Inbound
- Outbound
- Virtual Receptionist
- After-Hours
- Plumbers
- Property Management
Industries Served
Team Size
Pros
- Professional and courteous agents who handle calls with attention to patient needs
- Flexible schedule changes and on-the-fly script adjustments praised by long-term clients
- Dedicated account manager support, including real-time roster and schedule edits
Client Review Analysis
Google reviewers give Elation 4.2 out of 5 across 19 reviews, with repeated praise for courteous staff, flexibility, and clear, consistent message delivery.