Customer Umbrella

Customer Umbrella is a global outsourced customer service support company founded in 2021 in Varna, Bulgaria. The agency specializes in gaming customer support and now operates in more than 20 countries, providing service in 55 languages to over 100 businesses worldwide. Its consultants handle inquiries across all communication channels in a timely and efficient manner.

The agency employs between 500 and 999 people and works with a minimum project budget of $1,000 to $10,000. Hourly rates are available on inquiry. Customer Umbrella partners with ambitious executives to future-proof businesses and stay ahead of competition and customer expectations.

Customer Umbrella offers a wide range of services including call centers, BPO, HR outsourcing, phone answering services, translation services, transcription services, and customer support. Areas of expertise include accounting, back office outsourcing, call center operations, HR outsourcing, and translation. Specific capabilities cover appointment setting, inbound and outbound calling, telemarketing, virtual receptionist, payroll, bookkeeping, data entry, and certified translation.

The agency serves industries such as gaming, corporate services, publishing, retail, and software & IT services. Client types include startups, small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Fantastic Services, Colossi, First Online Solutions, NFP Research, Third Time Games, and Win24 Bet.

Customer Umbrella holds a 4.7 out of 5 rating on Google from 13 reviews. Clients describe the service as accurate, reliable, and professional, with specific praise for affordable gaming customer support. Reviewers note being very happy with results and recommend the agency as a top outsourcing partner.

The agency's portfolio demonstrates experience with gaming companies and other businesses requiring multilingual, multi-channel customer support. With a large team and global reach, Customer Umbrella positions itself as a scalable partner for companies seeking to outsource customer service operations.