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Customer Contact Services

BPO & Outsourced Support Minnetonka, Minnesota, United States

Reviewed by Mystrika Genie · Last updated September 1, 2026

CCS offers cutting-edge technological services to businesses of all sizes. Live agents respond 24/7/365. CCS is HIPAA, PCI and HITRUST compliant.

Customer Contact Services (CCS) is a call center and phone answering service provider founded in 1972. The agency employs between 250 and 499 people and is headquartered in Minnetonka, Minnesota. CCS offers cutting-edge technological services to businesses of all sizes, with live agents available 24 hours a day, 7 days a week, 365 days a year. The agency is HIPAA, PCI, and HITRUST compliant, ensuring data security for clients in regulated industries.

CCS provides a cost-effective solution where clients pay only for actual time used, with no hidden costs or technology investment required. The agency emphasizes a team-centric corporate culture and customizable solutions to meet diverse business needs. Pricing and hourly rates are available upon inquiry.

The agency's call center expertise includes appointment setting, B2B support, inbound and outbound calling, and virtual receptionist services. CCS serves a wide variety of industries including dental, legal, construction, real estate, finance, and recreation & travel. Client types range from startups and small businesses to large corporations.

Google reviews for CCS are mixed. Several clients praise the agency for being a lifesaver, solving previous vendor challenges, and providing fast, flexible, and professional service. One review, however, warns of misleading pricing and unexpected high charges, citing a negative billing experience. The overall Google rating is 4.3 out of 5 based on 26 reviews.

The agency's portfolio includes examples of outbound call center, customer service call center, and after-hours answering service projects. CCS has worked with clients in the consumer goods, finance, and healthcare industries.

Services

Call Centers
Appointment Setting
B2B
Inbound
Outbound
Virtual Receptionist

Industries Served

Dental Legal Construction Real Estate Finance Recreation & Travel

Team Size

250 - 499

Pros

Responsive and professional team
Flexible and customizable solutions
HIPAA, PCI, and HITRUST compliant

Cons

Some clients report misleading pricing and unexpected high charges

Client Review Analysis

Mixed reviews on Google; many praise responsiveness and service, but one review warns of billing issues.

Frequently Asked Questions

Customer Contact Services provides call center solutions including appointment setting, inbound and outbound calling, B2B support, and virtual receptionist services.

The agency serves dental, legal, construction, real estate, finance, and recreation & travel industries.

Yes, the agency is HIPAA, PCI, and HITRUST compliant.

The agency employs between 250 and 499 people.

The headquarters is located at 14525 Highway 7, Suite 315, Minnetonka, Minnesota 55345, United States.

Pricing is available upon inquiry; the agency charges only for actual time used with no hidden costs.

Yes, live agents respond to customers 24 hours a day, 7 days a week, 365 days a year.

The agency works with small businesses, medium businesses, and enterprise/corporate clients.

The agency was founded in 1972.

Google reviews are mixed; many clients highlight responsive service and flexibility, while one review warns about billing issues.

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