Compare USAnswer vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

USAnswer

BPO & Outsourced Support Website

USAnswer is a live answering service based in Portland, Maine, founded in 2012. It serves fitness centers, real estate firms, law offices, professional trade services, and more with dedicated receptionists. The company provides inbound call handling, virtual receptionist support, and after-hours answering.

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Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	USAnswer	Horatio
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating
Location	Portland, Maine, United States	New York City, New York, United States
Services	Call Centers Phone Answering Services Inbound Call Handling Virtual Receptionist After-Hours Answering Plumber Answering Property Management Answering Taxi Answering BPO	Call Centers Phone Answering Services Inbound Call Handling Virtual Receptionist After-Hours Answering Plumber Answering Property Management Answering Taxi Answering BPO
Industries	Legal Fitness Centers Real Estate Professional Trade Services Psychology Practices	Corporate Services Finance HR
Pros	Reviewers praise warm, personable receptionists who do not sound scripted Owner is heavily involved in daily operations and handles issues promptly Technology routes calls directly to clients and sends immediate text and email notifications	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Website	Visit Site	Visit Site

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