Compare SRG ASIA PACIFIC vs Contacta

Side-by-side comparison of features, pricing, services, ratings and more.

SRG ASIA PACIFIC

BPO & Outsourced Support Website

SRG Asia Pacific is a leader in business process outsourcing (BPO) solutions, emphasizing meaningful relationships between businesses and their customers. Since 1996, the firm offers contact center operations, IT and data management, and customer interaction services. The firm integrates global best practices with a focus on employee-first culture.

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Winner

Contacta

BPO & Outsourced Support Website

Contacta is a customer experience transformation company providing omnichannel contact center and data analytics solutions. Founded in 2012, the agency operates with a team of 100-249 employees and is headquartered in Barranquilla, Colombia.

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Feature Comparison

Attribute	SRG ASIA PACIFIC	Contacta
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.2 higher
Location	Kuala Lumpur, Malaysia	Barranquilla, Colombia
Services	BPO IT Outsourcing Call Centers	BPO IT Outsourcing Call Centers
Industries	-	IT Industry Telecommunications Industry Small Business Industry
Pros	Employee-first culture fostering supportive environment Strategic location with easy access to public transport	Strong 4.4 Google rating from 18 reviews with consistently positive feedback Clients praise personalized attention, commitment to quality, and always-available support Agents adapt service delivery to each country's organizational culture and consumer patterns
Cons	Delayed statutory contributions (EPF, SOCSO, EIS) Favoritism and lack of transparency in management HR department prioritizes social media content over employee welfare	-
Website	Visit Site	Visit Site

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