Compare Serco vs 1CallDirect

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Serco

BPO & Outsourced Support Website

Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. The company was founded in 1988 and has over 1000 employees.

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1CallDirect

BPO & Outsourced Support Website

1CallDirect is a call centre in Scotland focused on sales. Founded in 1998, the agency has under 49 employees. It consistently exceeds client sales and customer experience targets.

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Feature Comparison

Attribute	Serco	1CallDirect
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +3.3 higher	-
Location	Hook, United Kingdom	Glasgow, United Kingdom
Services	HR Outsourcing BPO Customer Support Call Centers	HR Outsourcing BPO Customer Support Call Centers
Industries	Government IT Healthcare	IT Industry Small Business Industry Fintech Industry
Pros	Strong public service ethos and values-driven culture Global presence across multiple continents	Consistently exceeds client sales and customer experience targets.
Cons	Multiple negative Google reviews citing poor service and value for money	-
Website	Visit Site	Visit Site

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