Compare Reps Direct vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

Reps Direct

BPO & Outsourced Support Website

Reps Direct is a business process outsourcing (BPO) agency providing dedicated remote staff for customer service, sales, social media management, tech support, lead generation, and back-office operations. Founded in 2015, it serves growing businesses with bilingual professionals and dedicated reps who work exclusively for each client.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	Reps Direct	Horatio
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +1.3 higher
Location	Las Vegas, Nevada, United States	New York City, New York, United States
Services	BPO Customer service Sales Social media management Tech support Lead generation Back-office operations	BPO Customer service Sales Social media management Tech support Lead generation Back-office operations
Industries	Consumer Products B2B	Corporate Services Finance HR
Pros	Bilingual professionals fluent in Spanish, German, Portuguese, Italian, French, and Dutch Dedicated reps work exclusively for each client with direct access and personalized support One client reported 15% higher retention versus a previous call center	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	A Google review cited unprofessional staff and unqualified workers	-
Website	Visit Site	Visit Site

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